14 Days Refund policy

Returns

If the product does not deliver or does not working on broker, you can request refund. If 14 days have elapsed since your purchase, unfortunately, we cannot provide you a refund or exchange unless the product is defective. To be eligible for a refund or exchange due to an error, you need to send us your screenshot and details of your issue in the email. In many cases our support team can monitor the client’s account in order to fully corporate the client.

To complete your return, we need a receipt or proof of purchase and you must contact us via the email address where the order was delivered.

Refund Terms

MT4/5 EA: Client following our recommended settings and conditions for using EA. If EA make loss we’ll check client account terminal after approve refund.   

Indicators: Indicator if not working on client terminal or not delivered file. Client will contact us. If any reason we can’t solving issues we’ll approve refund.

Not Acceptable Refund 

EA: Client MT4 account active then claim not make profit EA daily, Not place trade today, not make profit this week not satisfied etc. we not accept this type of refund. 

Indicator: Client if want refund for signal accuracy future market price, Daily how many signal appear, Make loss for indicator etc. we can’t accept this type of refund.     

Refunds (if applicable)

Once your return has been received and verified, we will send you an email informing you that we have received the returned item. We will also notify you of the approval or denial of your refund request.

If your request is approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a specified time.

Late or Missing Refunds (if applicable)

If you do not receive a refund within 3-7 days, please double-check your bank account statement again.

Then contact your credit card company, it may take a few days or more before your refund is officially credited.

Next, contact your bank. There is often a processing time before the return is submitted. If you have done all this and have not yet received your refund, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange the same item, send us an email to support@forexholygrail.com to describe the problem you are facing.